Our Packages
Are you looking for outsourced support for your business?
At Algonem, we offer a unique pricing model that can save you up to 75% compared to traditional customer service teams. Our pricing model is customizable to fit your needs, so you only pay for the support you need.
Our team is designed to scale with your business. As you grow, we’ll add more dedicated agents and leaders to meet the demands of your business. Additionally, you won’t have to worry about costly re-hiring and re-training expenses.
Working with our team also means that the agents become experts on your brand and voice. They’ll provide your customers with an exceptional experience that reflects your values, leading to increased revenue and growth for your business. And all of this comes at a quarter of the cost of an in-house team.
Shared Team
If you have low work volumes or products that require less complex support, Algonem’s shared live chat and email support teams offer an efficient solution. Our shared team works with a maximum of two companies simultaneously. This ensures prompt and reliable support, while reducing your support costs.
| Coverage Hours | 20hrs/week | 40hrs/week | 80hrs/week | 24/7 |
|---|---|---|---|---|
| Team Size | 1 Agent per shift | 1 Agent per shift | 1 Agent per shift | 1 Agent per shift |
| Shifts | 1/2 | 1 | 2 | 3 |
| Coverage Days | Mon-Fri (Any Shift) | Mon-Fri (Any Shift) | Mon-Fri (Any Shift) | Mon-Sun (Complete Coverage) |
| Cost | $6.25/hour | $5/hour | $4/hour | $3/hour |
Dedicated Team
For personalized and effective support, Algonem offers dedicated live chat and email support teams. Our agents work exclusively with your company, providing customized support to your customers. With dedication per shift of 8 hours, your customers receive prompt and efficient assistance, ideal for businesses with high work volumes or complex products.