Live Chat Outsourcing/ Email Support Outsoucring
Connect with your customers and provide them with prompt, high-quality assistance through Algonem’s Live Chat Outsourcing and Email support Outsourcing services. Our Live Chat support enables you to engage with customers in real-time, while our Email support allows you to address their queries and concerns via email. We offer both Shared and Dedicated support services, depending on your business needs.
Shared Live Chat And Email support Outsourcing Team
If you have low work volumes or products that require less complex support, Algonem’s shared support offer an efficient solution.
Our Shared support team works with a maximum of two companies simultaneously, providing efficient support for businesses with lower work volumes or products that require less complex support. Our shared team offers entire shift coverage with no gaps, giving your customers peace of mind that their inquiries will be addressed in a timely manner.
Dedicated Live Chat And Email support Outsourcing Team
With our Dedicated team, agents work exclusively with your company, fully immersing themselves in your products, services, and business. They provide customized live chat and email support to your customers with dedication per shift of 8 hours, ensuring that their needs are met promptly and efficiently. This service is ideal for businesses with high work volumes or complex products or services.
Shared Vs Dedicated
| Shared Team | Dedicated Team | |
|---|---|---|
| Agents work with | 2 Companies Simutaneously | Your Company Only |
| Dedication Per Shift | 4 hours (50%) | 8 hours (100%) |
| Support Coverage | Entire Shift (No gaps) | Entire Shift (No gaps) |
| Best For | Low Traffic | High Traffic |